How to Build a Great Relationship with Your Guests

With how Airbnb’s algorithm is affected by positive and negative guest reviews, building a strong relationship with your guests is crucial to ensure that they leave with a quality experience and leave a good review. 


At Host Extension, we follow some simple rules to keep positive relationships with guests. You can implement these yourself:

Communication is key

It’s important to establish clear lines of communication with your guests from the moment they book your rental. In your first message to the guest make sure you spell out key dates like when they can check in and when the check in instructions will be sent to them.

Make sure you respond to their messages and inquiries promptly and be available to answer any questions they may have before and during their stay. 

A great way to bond with your guest is to provide a welcome guide that outlines all the important details of your rental and the surrounding area.

Personalize their stay


One of the great advantages of short-term rentals is the ability to offer a more personalized experience for your guests. Consider leaving a welcome basket with snacks and drinks or providing recommendations for local restaurants and attractions that suit their interests. By taking the time to personalize their stay, you can make a lasting impression on your guests.


Be attentive to their needs


During their stay, it’s important to be attentive to your guests’ needs. Make sure the rental is clean and well-stocked with essentials such as towels, linens, and toiletries. Consider providing extra amenities such as a coffee maker or board games to enhance their stay. Address any issues or concerns promptly to ensure that your guests feel valued and appreciated.

A simple message the day after check in making sure they have everything they need can go a long way.

Follow up after their stay


After your guests check out, follow up with a thank-you message and ask for feedback on their stay. You can ask for any areas you could improve directly. 

This not only shows that you value their opinion but also provides valuable insights on areas where you can improve your rental and hopefully prevents this ending up in your online reviews.

Make sure to respond to any negative feedback constructively and take steps to address any issues that were raised.

By implementing these tips, you can build a strong relationship with your short-term rental guests that will encourage them to return, leave positive online reviews and recommend your rental to others. 

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