It’s important to establish clear lines of communication with your guests from the moment they book your rental. In your first message to the guest make sure you spell out key dates like when they can check in and when the check in instructions will be sent to them.
Make sure you respond to their messages and inquiries promptly and be available to answer any questions they may have before and during their stay.
A great way to bond with your guest is to provide a welcome guide that outlines all the important details of your rental and the surrounding area.
One of the great advantages of short-term rentals is the ability to offer a more personalized experience for your guests. Consider leaving a welcome basket with snacks and drinks or providing recommendations for local restaurants and attractions that suit their interests. By taking the time to personalize their stay, you can make a lasting impression on your guests.
During their stay, it’s important to be attentive to your guests’ needs. Make sure the rental is clean and well-stocked with essentials such as towels, linens, and toiletries. Consider providing extra amenities such as a coffee maker or board games to enhance their stay. Address any issues or concerns promptly to ensure that your guests feel valued and appreciated.
A simple message the day after check in making sure they have everything they need can go a long way.
After your guests check out, follow up with a thank-you message and ask for feedback on their stay. You can ask for any areas you could improve directly.
This not only shows that you value their opinion but also provides valuable insights on areas where you can improve your rental and hopefully prevents this ending up in your online reviews.
Make sure to respond to any negative feedback constructively and take steps to address any issues that were raised.